1. Guest Information Protection

• The hotel collects personal details (name, contact, ID proof, payment details) only for booking and service purposes.

• Personal data is stored securely and used only for legitimate hotel operations.

• Guest information is never shared with third parties without consent, except as required by law.

2. Data Security

• The hotel uses encryption and secure servers to protect personal and payment data.

• Access to guest information is restricted to authorized personnel only.

• Regular audits and cybersecurity measures are in place to prevent data breaches.

3. Communication and Marketing

• The hotel may use guest contact details for promotional emails or offers but provides an opt-out option.

• Marketing messages are only sent with guest consent.

• Personal details are not shared with third-party marketers.

4. Payment and Billing Security

• Credit card details are processed securely through encrypted systems.

• The hotel does not store sensitive payment information without consent.

• Any refund or transaction disputes are handled confidentially.

5. Special Requests and Preferences

• Guest preferences (such as dietary needs, room preferences) are recorded only for personalized service.

• Such information is not shared externally.